CUSTOMER CARE

ABOUT

Ziehline is an online luxury vintage store based in Madrid, Spain curated by a pair of fashion fanatics. We focus on rare, iconic, pieces from collections of luxury designer houses that date from the 80´s until now. All products of Ziehline are authenticated through a professional team of merchandising experts, sourcing the most sought after items of the past and present.

AUTHENTICITY GUARANTEE

We have a comprehensive authentication process and guarantee authenticity on each item we sell. Learn more.

SHIPPING

We ship worldwide from Spain. We aim to dispatch all orders within three business days after you place an order. Once we ship your order, you will receive an email update with shipping and tracking details. We ship all packages insured with signature required.

UPS Domestic Ground Shipping within the EU is 15.00€. 

UPS Worldwide Expedited Shipping is 30.00€.

INTERNATIONAL DUTIES AND TAXES

We ship to your destination on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price. Please note that certain countries charge a customs broker fee, which is not included in the final purchase price. 

PAYMENT

We accept PayPal and as a way of payment. All major credit cards can be used at checkout via PayPal.

RETURN POLICY

All sales are final. Each item displays a detailed description, including size, measurements, condition, and period. We have high-quality standards, and our items are in very good to pristine condition unless stated otherwise. Authenticity is always guaranteed.

Please refer to our rating scale below: 

Pristine: No apparent wear.

Excellent: There is minor or imperceptible wear consistent with age and use. 

Good: There is apparent wear consistent with age and use. The apparent wear will be noted in the condition section and displayed in the photographs. 

We encourage all questions before purchase, as all sales are final.

COLOR DISCLAIMER

We do our best to ensure that our photos are as true to color as possible. However, due to inconsistencies of various monitors, lighting sources, and digital photography, we cannot guarantee that the color you see on your screen accurately portrays the product's true color.

CONTACT US

For all other inquiries, please use the contact form, email us at ziehline.shop@gmail.com